Emergency
What To Do
Problem | Solution |
---|---|
Fire or fire alarm sounding | Call 999 |
Smell gas | Call 0800 111 999 |
Noise disturbance | Report a noise nuisance to the council |
For community police matters | Call 111 |
Crime in progress | Call 999 |
Electrical failure for high voltage, overhead cables or substation emergencies |
Call 0800 40 40 90 or, visit National Grid |
Lift failure | Use handset in lift to connect to lift company |
Street light out | Report it on the government website here |
Faulty boiler: | Should you experience no hot water then this is not an emergency and must be reported to the office during office hours. Should you experience no heating during the summer months then this is not considered an emergency and you should contact the office during office hours. However, during the colder months you should contact: 07778 655 274 (separate charges may be payable) |
Plumbing or heating issues | Call 07778655274 |
When crown manage the building
Problem | Solution |
---|---|
Leak from flat above | Go visit your neighbour, show them the leak in your flat, ask them to switch their water off until a plumber fixes the problem |
If the leak continues | Call us on 01803 324405 |
Roof leak | Call us on 01803 324405 |
Communal heating failure | Report to site manager or, Call 01803 324405 |
Gates or roller jammed shut | Look for the red failsafe button or manual winder and leave open for others Then call us on 01803 324405 |
Additional Advice
Problem | Solution |
---|---|
Leak from an appliance within your flat | Find the stopcock and isolate either:
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